We know that navigating healthcare can sometimes feel overwhelming, but you never have to do it alone. As a Better Health Plan member, you have a dedicated team of compassionate Service Specialists ready to guide you every step of the way.
Whether you have a quick question about your coverage or need help solving a complex billing issue, we are here to bring you peace of mind.
How We Can Support You
You can reach out to our team for help with any aspect of your plan, including:
Claims & Payments: Checking the status of a claim or understanding how a recent claim was paid.
Provider Bills: Navigating a bill or invoice you received from a doctor or hospital.
Benefits & Eligibility: Verifying what your plan covers and confirming your eligibility before you seek care.
Coverage Details: Understanding the specific medical, pharmacy, or wellness benefits included in your plan.
Ways to Reach Us
We want to connect with you in whatever way is easiest for you. Our team is available Monday through Friday, from 8:30 AM to 5:30 PM EST.
Send an Email: Reach us anytime at members@betterhealthplan.com. We’ll review your inquiry and get back to you with clear next steps.
Give Us a Call: Speak directly with an advocate by calling 866-881-0676.
Have a Question? Please don’t hesitate to reach out using either option above. No matter how big or small your question is, a Service Specialist will be happy to assist you!